NON-NDIS SERVICE AGREEMENT

and South Australia Speech and Hearing Centre (SASHC) Pty Ltd.

The provider agrees to provide the participant speech pathology and audiological support (if required) for the duration stated above. This service may include administration of assessments for the purpose of evaluation of therapy outcomes and goal setting, provision of written assessment reports and/or progress reports if needed.

The provider's pricing structure is in line with the NDIS pricing structured and as such, the provider will adhere to the pricing guidelines of the NDIS. Participants will be notified of changes to the fee schedule in writing should there be changes. 

All prices are GST inclusive (if applicable) and include the cost of providing the supports.

The participant acknowledges and agrees that services provided under this agreement will be delivered in accordance with the NDIS Pricing Arrangements and Price Limits, and will include both face-to-face and non-face-to-face components.

Non-face-to-face (non-contact) components are a standard part of therapeutic supports and are directly related to the planning and delivery of effective, individualised care. These may include, but are not limited to, session preparation, documentation, resource creation, progress reporting, and liaison with other professionals.

As part of our service model, we apply a standard 20 minutes of non-contact time per session to cover these essential activities. This time is charged in accordance with the NDIS guidelines and is included as part of the participant’s funded supports.

The responsibilities of the provider are as follows:

• review the provision of supports at least 6-monthly with the participant/participant representative;

• Provide the participant with services agreed upon where possible at a time that suits the participant;

• communicate openly and honestly in a timely manner;

• treat the participant with courtesy and respect;

• consult the participant on decisions about how supports are provided;

• give the participant information about managing any complaints or disagreements and details of the provider cancellation policy (if applicable);

• listen to the participant’s feedback and resolve problems quickly;

• give the participant a minimum of 24 hours’ notice if the provider has to change a scheduled appointment to provide supports (except in cases of clinician illness or emergency where such notice may not be possible)

• give the participant the required notice if the provider needs to end this Service Agreement (see ‘Ending this Service Agreement’ below for more information);

• Provide participants with a summary progress report to be available at the participant’s upon request

The responsibilities of the participant are as follows:

• inform the provider about how they wish the supports to be delivered to meet the participant’s needs;

• treat the provider with courtesy and respect;

• discuss with the provider if the participant has any concerns about the supports being provided;

• give the provider as much notice of possible if the participant cannot make a scheduled appointment to avoid cancellation fees

• give the provider the required notice if the participant needs to end the Service Agreement (see ‘Ending this Service Agreement’ below for more information)

The Provider will send out reminders for all scheduled appointments, however, no shows and appointments cancelled within the short notice period (defined by the Provider as notice of less than 48 hours from the scheduled appointment time slot) from the scheduled time will incur a fee of 100% of the agreed fee).

A clear business day means a full working day between the day you contact us and your appoinment day. the day you notify us and the appointment day itself don't count. For example, for a Friday appointment, cancel by Tuesday to avoid a cancellation fee. While we strive to send reminders, it is your responsibility to inform us if you need to reschedule. 

Please note, no-shows will also incur the full appointment fee. 

Late attendance

We make every effort to send out appointment reminders, and we ask that you respect our clinicians time. Arriving late not only impacts your appointment but also those of other patients scheduled throughout the day. Consequently, we are unable to complete full assessments for late arrivals. Therefore, patients who arrive 10 minutes or more past their scheduled appointment time will not be seen and a full appointment fee will be charged. 

The provider will seek payment for their provision of supports approved by the participant/participant’s representative in the participant’s service delivery plan after the provision of each support.

Please provide the contact name of the person in charge of payment for services

In order to provide a coordinated service, the provider will communicate with other providers engaged in supports to the participant as required during the duration of this plan. Permission forms will need to be completed by the participant/participant representative prior to release of information or communication between agencies. If the participant’s representative does not wish the provider to have contact with other providers, this will be specified in writing.

The participant’s regular and timely attendance to therapy sessions is required to help the participant work towards their goals. The provider may be required to end this Service Agreement and cease therapy if there are significant patterns of non-attendance.

Participant appointment times are set in agreement between the provider and the participant/participant representative; it is anticipated that participants attend sessions at the allocated times. The provider will send reminders and confirmation text messages to support attendance; however, the provider reserves the right to refuse or provide a shorter session if the participant is late to sessions.

The parties (provider and participant) agree to discuss and review this Service Agreement if changes to the supports are required. The parties agree that any significant changes to this Service Agreement will be in writing, signed, and dated by the parties.

Should either party wish to end this Service Agreement 2 weeks’ notice will need to be provided in writing. If either party seriously breaches this Service Agreement the requirement of notice will be waived.

If the participant wishes to offer the provider feedback, the participant is invited to contact the Practice Manager by leaving a message via the reception desk on 08 8272 9997 or emailing info@sashc.com.au.

For all complaints, the participant is invited to contact the Practice Manager by leaving a message via the reception desk on 08 8272 9997.

Participant/Participant Representative Contact Details

Provider Contact

The parties agree to the terms and conditions of this Service Agreement.

Provider Name : South Australia Speech and Hearing Centre Pty Ltd